Refund Policy

Effective: April 18, 2026 v1.0.0

Refund Policy

Effective Date: April 18, 2026 Version: 1.0.0

This English version is a translation for reference. The Korean version is authoritative; in case of any conflict, the Korean version prevails.

Article 1 (Purpose)

This Refund Policy defines the criteria and procedures under which BigTrix Inc. (“Company”) issues refunds for paid subscriptions to the Legal Vault service (“Service”) and for Cloud AI additional charges. This Policy supplements the Company’s Terms of Service; in the event of any inconsistency, the Terms of Service prevail.

Article 2 (Payment and Merchant of Record)

  1. Payment for paid subscriptions and Cloud AI charges, and all refunds thereof, are processed through Paddle (Paddle.com Market Limited), the official Merchant of Record for the Service.
  2. When completing a payment, the user also accepts Paddle’s terms and refund policy. Paddle will appear as the seller of record on the invoice.

Article 3 (Limitation on Withdrawal)

  1. As users may fully evaluate the Service through free features (trial use) before upgrading, withdrawal of subscription is, in principle, not available once service delivery has commenced after subscription payment (Korean E-Commerce Act Article 17(2)(5) and Article 17(6)).
  2. Cloud AI additional charges correspond to divisible services that are consumed upon use. Withdrawal is not available for portions already consumed (Korean E-Commerce Act Article 17(2)(5)).

Article 4 (Exceptional Refund Eligibility)

Refunds are available in the following cases:

  1. Where the Service is materially different from its advertised description, or is performed contrary to the terms of the contract. In such case, withdrawal is available within 30 days from the date the user became aware (or reasonably could have become aware) of such circumstances, and within 3 months from the date service delivery commenced (E-Commerce Act Article 17(3)).
  2. Where sustained critical technical failures prevent the user from normally using the Service.
  3. Where service delivery is discontinued due to reasons attributable to the Company. In such case, the fee corresponding to the remaining subscription period will be refunded.
  4. Where refund is otherwise required under applicable law.

Article 5 (Calculation of Refund Amount)

  1. Where a subscription fee refund is approved, the refund amount is calculated as follows:
    • Refund = Amount paid − (fee corresponding to the period already used) − (actual external Cloud AI API costs incurred up to the refund request)
  2. The deduction in paragraph 1 reflects consumption of divisible services pursuant to E-Commerce Act Article 18. Actual costs incurred are evidenced by billing statements from Paddle and external AI providers (Anthropic, Google, etc.).
  3. Value-added tax (VAT) and payment processing fees, and other statutory or transactional deductions, may be reflected in the refund calculation.

Article 6 (How to Request a Refund)

  1. Refund requests may be submitted via:
    • Email: support@legal-v.com
    • Please include the email address used for payment, the Paddle order number (if available), and the reason for the refund.
  2. The Company will review the request and notify the user of the outcome within 7 business days of receipt.
  3. Where a refund is approved, funds are returned through Paddle to the original payment method. Depending on the payment method, region, and financial institution, settlement typically takes 5–14 business days.

Article 7 (Grounds for Denial of Refund)

A refund request may be denied in any of the following cases:

  1. Where a violation of Article 7 (User Obligations) of the Terms of Service is confirmed.
  2. Where, in reasonable judgment, the user is abusing the refund system, such as by repeatedly withdrawing and re-registering after using paid features.
  3. Where a significant period has elapsed since the commencement of service delivery and the Service has in substance been consumed, and none of the exceptions under Article 4 applies.
  4. Where more than 7 days have elapsed since an auto-renewal charge following expiration of the subscription period (provided that users may prevent the next-cycle charge by cancelling the subscription before auto-renewal).

Article 8 (Cancellation of Auto-Renewal)

  1. Users may cancel their subscription at any time before the end of the current billing period to stop the next auto-renewal charge. After cancellation, the Service remains available until the end of the current billing cycle.
  2. Cancellation can be performed through the account management menu within the Service, or via the subscription management link on the Paddle invoice.

Article 9 (Dispute Resolution)

  1. Disputes regarding refunds will first be addressed through good-faith email communication between the parties.
  2. If the parties cannot reach agreement, the user may request mediation through the Korea Consumer Agency under the Framework Act on Consumers, or mediation under the E-Commerce Act.
  3. Final jurisdiction for litigation is governed by the jurisdiction clause of the Terms of Service.

Article 10 (Changes to This Policy)

The Company may amend this Refund Policy due to changes in law, service policy, or other valid reasons. Any amendment will be announced in-service or by email at least 14 days prior to its effective date.

Contact: support@legal-v.com Operator: BigTrix Inc.